At EDAM Group, delivering the best possible customer experience is fundamental to what we do. To demonstrate this commitment, we have introduced NPS, a customer-loyalty metric that is universally recognised and widely adopted for assessing customer service excellence.

EDAM Group has gained Financial Conduct Authority (FCA) accreditation. This places the group in a strong position ahead of the plans for the credit industry to be regulated by the authority.

As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.