You can count on us for outstanding service

At EDAM Group, delivering the best possible customer experience is fundamental to what we do. To demonstrate this commitment, we have introduced Net Promoter Score (NPS), a customer-loyalty metric that is universally recognised and widely adopted for assessing customer service excellence.

We aim to rank among the best UK companies for customer service, and believe that to deliver at this level we must have an engaged workforce. To achieve this, we have given our teams a detailed understanding of what NPS is and how it can catalyse change. This enables us to perfect every aspect of the customer experience.

When you choose to work with EDAM, your customers become our customers too. We ensure they receive the best possible experience during what can be an uncertain time: the right support can make all the difference.

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Find out more about other aspects of our business
Our Values
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As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.
Our Compliance
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EDAM Group has gained Financial Conduct Authority (FCA) accreditation. This places the group in a strong position ahead of the plans for the credit industry to be regulated by the authority.
Our Markets
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EDAM is the largest privately owned credit hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.