As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job. With a policy of ‘recruit, train and retain’, we ensure both our business and our people benefit from this investment.

We don’t simply pay lip service to our values: they are embedded in our culture and are integral to the way we operate. This can be seen in our Grow, Thrive, Improve (GTi) personal-development programme, where half of the evaluation is based on celebrating how our people live and breathe our values every day.